ART PRINTS

All art prints are printed to order in my Melbourne studio, helping to avoid mass production and unnecessary waste.

For this reason, I do not accept returns, refunds or exchanges for change of mind. This includes selecting the wrong artwork, size or colour, as well as sale, promotional and limited-edition prints. Please review the product description and your selections carefully before purchasing.

If you need to change or cancel your order, please email support@jamesdow.au as soon as possible. Changes and cancellations cannot be guaranteed once your print has entered production. Once an order has been dispatched, no changes can be made.

CUSTOM PRINTS

Custom prints are created using the information provided with your order. Please carefully check all names, dates, postcodes, addresses, destinations and other personalised details before purchasing.

Returns, refunds and exchanges are not available for custom prints where incorrect information was supplied or you have changed your mind. If I make an error when creating your print, I’ll arrange a replacement at no additional cost.

BOOKMARKS AND POSTCARD PRINTS

I do not accept returns, refunds or exchanges on bookmarks or postcard prints for change of mind, including sale and promotional products.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, I’m committed to making it right.

Please email support@jamesdow.au as soon as reasonably possible, ideally within 48 hours of delivery. Include your order number, a description of the issue and clear photos of the product and packaging.

Once the issue has been assessed, I’ll arrange an appropriate replacement or refund. You do not need to return the product unless specifically requested.

Approved refunds will be credited to the original payment method. Processing times may vary depending on your bank or payment provider.

For any other questions about your order, please contact support@jamesdow.au.