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PRIVACY POLICY

I’m committed to providing quality services to you, and this policy outlines my ongoing obligations to you regarding how I manage your personal information.

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I adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles guide how I collect, use, disclose, store, secure, and dispose of your personal information.

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For more details on the Australian Privacy Principles, you can visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

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WHAT IS PERSONAL INFORMATION AND WHY DO I COLLECT IT?

Personal information refers to information or an opinion that identifies an individual. Examples of the types of personal information I may collect include:

  • Names

  • Addresses

  • Email addresses

  • Phone numbers

I collect this personal information in various ways, including:

  • Interviews

  • Correspondence (via email or phone)

  • My website (www.jamesdow.au)

  • Third-party sources

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While I strive to ensure that all third-party links and policies are reliable, I cannot guarantee their accuracy or privacy practices.

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I collect your personal information primarily to provide my services to you, share information with my clients, and for marketing purposes. Sometimes, I may use your personal information for closely related secondary purposes where you would reasonably expect such use or disclosure.

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You can unsubscribe from my mailing lists, marketing emails, or SMS updates at any time by contacting me directly in writing.

If you opt-in, I may send you updates such as:

  • EMAIL MARKETING: Information about new products, services, and updates.

  • TEXT MARKETING: Notifications, product updates, and checkout reminders (triggered by webhooks, where applicable).

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SENSITIVE INFORMATION

Sensitive information includes details about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, or criminal record. Under the Privacy Act, I will only use sensitive information:

  • For the primary purpose for which it was collected.

  • For a secondary purpose directly related to the primary purpose.

  • With your explicit consent.

  • Where required or authorised by law.

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THIRD PARTIES

Whenever reasonable and practical, I will collect your personal information directly from you. However, there may be instances where third parties provide information about you. In such cases, I will take reasonable steps to ensure you are aware of the information shared with me.

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DISCLOSURE OF PERSONAL INFORMATION

Your personal information may be disclosed in the following circumstances:

  • To third parties where you have consented to the disclosure.

  • Where required or authorised by law.

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SECURITY OF PERSONAL INFORMATION

I store your personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.

When your personal information is no longer needed for its original purpose, I will take reasonable steps to destroy or de-identify it. However, some personal information may be retained in files for a minimum of seven years to comply with legal or business record-keeping requirements.

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ACCESSING YOUR PERSONAL INFORMATION

You can request access to the personal information I hold about you to update or correct it, subject to certain legal exceptions. To make a request, please contact me in writing.

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I do not charge a fee for access requests, though I may charge an administrative fee to provide a copy of your information. To ensure your personal information remains secure, I may require verification of your identity before releasing the requested information.

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MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It’s important to me that your personal information is accurate and up-to-date. If you believe the information I hold is incomplete or inaccurate, please notify me as soon as possible so I can correct it and continue providing high-quality services.

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POLICY UPDATES

This policy may change from time to time. Please check this page regularly to stay informed of any updates.

If you have any questions about this privacy policy or how I handle your personal information, feel free to contact me directly.

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